What is Avaya Aura?
Avaya is one of the world’s leaders in IP telephones and unified communications. It has gained great momentum and is still working to achieve telephony and network heights.
Avaya Aura is a package of seamless components that deliver broad unified communications and customer experience solutions together. It helps businesses in achieving real-time voice, video, messaging, mobility, and other services.
Additionally, the Avaya Aura platform has state-of-the-art communication systems to improve efficiency, collaboration, customer service, and competitiveness. For example, the Avaya IP office devices run through a flexible, analog, digital and shared network of gateways.
The Avaya Aura Platform comprises of Communication Manager, Session Manager, Session Border Controller for Enterprise, System Manager, Messaging, Communication Manager Messaging, Application Enablement Services.
Different Components of Avaya Aura Platform
1. Session Manager
Session manager handles users and multimedia communications features across business networks, including Avaya and third-party communications systems.
It provides the capabilities to combine and interoperate PBXs and other communications systems in any location with access to real-time communications services.
2. Communication Manager
Avaya Aura Communication Manager provides more than 700 services for unified communications, including support for mobility, customer contact, messaging, auto-attendant, multimedia conferencing, and E911. It supports a wide variety of devices and global industry-standard communications protocols.
3. Presence Services
It distributes excellent presence capabilities across the different infrastructure. It collects, aggregates, and publishes presence from and to multiple sources and clients. Avaya Aura Presence Services also supports multimedia messaging.
4. System Manager
It is a centralized, stable, and browser-based administration console. It provides an integrated, intuitive solution for network management to network administrators.
Avaya Aura system manager also includes dial plan management, user administration, monitoring, security, reporting, and license management. The businesses will get better data consistency, faster deployment, lower total cost of ownership, and less training.
5. Session Border Controller for Enterprise
It keeps real-time communications on track so they don’t go beyond the borders of the network. It has all the excellent security characteristics and an arbitrary remote worker capability.
6. Application Enablement Services
Application Enablement Service provides connectivity between external applications and Avaya Aura Communication Manager. It enables the customers and clients to combine the Avaya Aura Platform with hundreds of communications and business applications.