A phone rings. The number is unfamiliar, so the call goes unanswered. A few hours later, another number appears. Then another.
Search one of those numbers online and the name Dynata may show up.
That naturally raises questions. Who is Dynata? Why does Dynata keep calling? Is it a genuine company, a telemarketer, or something that should simply be blocked?
Dynata is a real market research and data company. Telephone surveys are part of its research operations, which means some unexpected Dynata calls may be requests to participate in surveys rather than attempts to sell a product.
Repeated calls can still become irritating, particularly when there is no interest in participating.
Here is what those calls are about, why they may continue, and how to stop them.
What Is Dynata?
Dynata is a market research company that collects consumer and business opinions for research purposes.
The Dynata name appeared in 2019 after Research Now SSI adopted the new brand. Research Now SSI itself resulted from the combination of established research businesses Research Now and Survey Sampling International.
Dynata works with businesses, universities, government organizations, researchers and other clients that need information about particular groups of people.
Its research can cover subjects such as:
- Consumer preferences
- Brand awareness
- Customer satisfaction
- Products and services
- Public opinion
- Advertising
- Business purchasing
- Political issues
Telephone interviews are only one collection method. Dynata says its research services also use online, mobile and other approaches.
In short, Dynata is not primarily calling to sell a household product. The call may be part of a research project being conducted for another organization.
Why Does Dynata Keep Calling?
The simplest explanation is that a telephone number has been selected for a survey and nobody has completed or formally declined that survey yet.
Market research depends on collecting responses from a suitable group of participants. If a selected number does not answer, another contact attempt may follow.
That creates a situation many recipients recognize: several missed calls over a period of days.
A repeated call does not necessarily mean one employee is personally choosing to call the same individual again. Survey operations can involve automated systems, scheduled callbacks and multiple research projects.
Dynata also operates large-scale telephone research. Its current polling information describes inbound and outbound calling infrastructure alongside online and SMS research methods.
That scale helps explain why the company name can appear behind numerous survey calls.
Why Do Dynata Calls Come From Different Numbers?
This is where things can become confusing.
Someone may block one number and then receive what appears to be another Dynata call from a different number later.
Research companies conduct studies across different areas and projects. Telephone operations can therefore use more than one outgoing number.
Caller ID also should not be treated as proof of identity.
Phone numbers can be spoofed. A scammer may manipulate caller ID so a call appears to originate from a legitimate business or local number.
That distinction matters.
A caller claiming to represent Dynata is not automatically confirmed as a Dynata employee simply because the company name appears on a caller-ID application.
When a call appears suspicious, verification should happen through independently obtained company contact details rather than information supplied by the caller.
Is Dynata a Legitimate Company?
Yes. Dynata is an established market research company.
Its roots extend through Research Now and Survey Sampling International, and the Dynata brand was announced in 2019. The company provides survey data, audience research, polling and related services.
That does not mean every telephone call claiming to be from Dynata should automatically be trusted.
Legitimate companies can be impersonated.
The safer question is therefore not simply, “Is Dynata legitimate?” It is, “Is this particular call actually from Dynata?”
Unexpected callers asking for passwords, banking credentials, card information or account security codes should immediately raise concern.
Survey questions about opinions or consumer preferences are one thing. Requests for credentials that could provide access to financial or online accounts are quite another.
How Did Dynata Get the Phone Number?
There is no single answer covering every recipient.
Dynata’s privacy policy says the company may collect personal data including telephone numbers. It also says information can come through direct interactions as well as third parties, including information service bureaus and sample suppliers.
Survey research can use different sampling methods depending on the study.
That means receiving a call does not necessarily indicate that the recipient previously registered directly with Dynata.
Nor does it automatically mean a private account has been compromised.
The source of a particular telephone number depends on the research project and sampling method involved.
Anyone concerned about personal information held by Dynata can review the company’s privacy information and available data-rights procedures.
Are Dynata Calls Spam?
Calling every Dynata survey “spam” can be misleading.
Dynata conducts genuine market research. A legitimate survey request is therefore different from a fraudulent robocall designed to steal money or login information.
From the recipient’s perspective, however, repeated unsolicited calls can certainly feel like spam.
There is another complication: caller identification databases are not perfect. A number may be labelled according to reports submitted by other users, while scammers can also impersonate legitimate organizations.
A sensible approach is to separate three possibilities:
- A legitimate Dynata research call
- An unwanted but genuine survey call
- A fraudulent call using Dynata’s name
The third deserves particular caution.
How to Tell Whether a Dynata Call Is Suspicious
A legitimate research survey may ask about shopping habits, opinions, brands, services, social issues or demographic information relevant to a study.
Suspicion should increase when a caller unexpectedly asks for information unrelated to reasonable survey research.
Warning signs include:
- Requests for online banking passwords
- One-time security codes
- Cryptocurrency transfers
- Gift card payments
- Remote access to a computer
- Threats involving police, taxes or immigration
- Pressure to make an immediate payment
- Requests to install unknown software
A survey company does not need an online banking password to record an opinion about a supermarket or television advertisement.
When something feels wrong, ending the call is safer than attempting to challenge the caller.
How to Stop Dynata Calls
Dynata provides an official opt-out process for survey telephone calls.
The company’s “Called By Dynata?” page says people who do not want to participate in future telephone surveys can have their number placed on its no-contact list.
Dynata currently instructs callers to use:
- 1-833-757-1746 within North America
- 1-801-341-0764 outside North America
Dynata also publishes separate telephone numbers for people who want to speak with the company about a call they received.
Because contact information can change, using the current details on Dynata’s official website is preferable to relying on telephone numbers copied from old forum posts.
Another option is to tell a legitimate survey caller that no further calls are wanted.
Individual numbers can also be blocked through Android or iPhone calling controls, although blocking one number may not prevent contact from another number associated with a different survey.
Does the Do Not Call Registry Stop Survey Calls?
This point causes plenty of confusion.
Rules governing marketing calls and genuine research calls are not always identical.
In the United States, for example, the Federal Trade Commission’s National Do Not Call Registry is primarily designed to reduce unwanted telemarketing sales calls. Calls that are not trying to sell goods or services can be treated differently under applicable rules.
A market research survey therefore should not automatically be treated as a telemarketing sales call merely because it arrived unexpectedly.
Local regulations vary by country and by the nature of the call.
Dynata’s own no-contact list is therefore the more direct route when the specific objective is stopping Dynata survey calls.
Should Dynata Calls Be Answered?
There is no obligation to participate in an unsolicited survey simply because a research company calls.
Someone interested in providing feedback can participate after becoming comfortable that the call is genuine. Someone with no interest can decline.
Sensitive information deserves more caution.
Even during legitimate research, there is no reason to provide information that feels inappropriate or excessively personal. Participation can be ended at any point.
When the identity of the caller is uncertain, the safer approach is to avoid supplying sensitive details and verify the organization separately.
Frequently Asked Questions
1. Why is Dynata calling?
Dynata conducts market research by telephone and other methods. A number may have been selected as part of a survey sample or research project.
2. Why does Dynata call repeatedly?
Additional attempts may occur when a selected number does not answer or a survey has not been completed. Different research projects may also result in separate contact attempts.
3. Is Dynata a scam?
Dynata itself is a real market research company. That does not prove that every caller using the Dynata name is genuine. Caller-ID spoofing and business impersonation remain possible.
4. Does Dynata sell something during its calls?
Dynata describes its telephone work as survey and market research. A call demanding payments or financial credentials would not fit an ordinary research survey and should be treated cautiously.
5. Can Dynata calls be stopped?
Yes. Dynata provides a no-contact process specifically for people who no longer want survey telephone calls.
Final Thoughts
Seeing Dynata repeatedly on a phone screen can look suspicious when there has been no previous contact with the company.
The explanation is usually less dramatic. Dynata is a market research business, and telephone interviewing remains one of the methods it uses to gather opinions for research.
That does not mean repeated calls must be accepted.
Anyone uninterested in surveys can use Dynata’s official no-contact process. Suspicious callers requesting passwords, payments, security codes or other sensitive credentials should be handled differently: end the call and verify the organization through independently sourced contact information.
The distinction is worth keeping clear. An unwanted survey call can be annoying. A fraudulent call is something else entirely.
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