Tech & Innovation

What is an API, and How Do They Work in the Hotel Industry?

Hotel API

The majority of individuals widely use APIs. APIs can aid in the seamless operation of your Hotel’s technology. You’ll have a deeper grasp of APIs and be able to make more educated technological decisions.

When your technology is well-designed, it will operate efficiently and cost-effectively. Employees and guests will be happy, which will benefit your Hotel. 

This Article will define a hotel API, provide several Hotel API examples, and teach you how to integrate APIs into your Hotel’s everyday operations.

API – what is it?

Many hotels are confused by the word “API,” which stands for an application programming interface. Don’t be concerned; the principle is relatively simple.

As internet connections and computing power improved, software became more inexpensive and easier to Build.

Many separate server-based solutions became redundant as the globe grew more linked than before. As a result, continuous connectivity between such systems became necessary.

APIs serve as data conduits between programs. Every time you buy a flight, Expedia uses an API to provide pricing and availability information from airlines to Expedia’s Website. The same dynamic holds true for both Hotel software and hardware.

Examples of APIs for the Hotel Industry

You can probably see why APIs are so vital in the Hotel industry. To provide Value to a Hotel’s systems, they must be able to connect with one other and other parties like internet travel agents. In a Hotel setting, what does an API look like? Let’s look at a couple of API samples.

1. Connecting: An RMS to a PMS

In order to provide meaningful and relevant pricing suggestions, revenue management systems require data from the Hotel’s property management software.

Protel, for example, provides smooth integration with some revenue management systems. This is made feasible using APIs. Protel connects to Atomize utilizing an API.

Atomize collects data from Protel 24 hours a Day and makes intelligent price suggestions. Atomize may develop its rate and market analysis algorithms using the stream of occupancy data and rate information from Protel.

2. Connecting: A PMS to upsell software

Is there any way to enhance your accommodation by talking to the front desk staff? Without communicating with personnel, guests may upgrade their accommodations or purchase add-ons and upgrades.

If you upsell software couldn’t interact with your PMS, front desk personnel would have to input any updated reservations manually. The “interconnectedness” between the two systems can be easier to handle through an API.

Protel’s PMS connects with Oaky’s upselling platform, allowing hotels who use Protel’s PMS to take advantage of Oaky’s upselling services without interrupting their current front-office operations.

3. Connecting: The business intelligence solution to a PMS

You might find it challenging to interpret the data that your Hotel generates every Day. The business intelligence solution integrates data from your F&B outlets and the front office to provide vital strategy insights.

Was your marketing effort a resounding success? Is it really essential to hire another bartender? Many data-related queries concerning Hotel management may be solved by BI software.

An API allows a BI product, such as OTA Insight’s rate, to integrate with protel seamlessly. By getting a continual supply of PMS data from Protel, Rate Insight can assess patterns and provide recommendations.


We hope you now see why API is more than simply an abbreviation. APIs are a means of making technology more user-friendly and efficient. The industry of Hotel software can also benefit from further innovation through these measures.

If your Hotel does not currently have open APIs that allow other systems to interact, we recommend speaking with your software provider.

Related posts

The Future of Film: What Virtual Reality Means for the Industry


Could Hackers Have Access to Your Devices?


How To Use Apps To Take Care Of Your Online Security?


A Comprehensive Guide to Outsourcing Your IT Support Function


6 Tips to Build an Ultimate Gaming PC


Reverse Logistics: What is it and What is it for?