Strong customer support keeps online visitors from drifting away. Formilla Live Chat has held its place as a popular communication tool for many businesses over the years.
Many sites once picked Formilla Live Chat for fast replies and sales leads now need more tools, deeper chat flows, or lower cost. A solid list of Formilla Live Chat alternatives helps pick a better fit.
However, one size doesn’t fit all, and you might be looking for something different. So, let’s delve into the top 10 alternatives to Formilla Live Chat to see if there’s a tool that might resonate more with your business needs.
LiveChat remains a strong name in the support space. The interface feels polished and friendly, making agents respond faster. Brands that rely on speed often choose it. The widget loads fast and blends well with most themes. Personal greetings spark more chats. Quick replies push sales.
Many companies praise its reports. Managers see top agents, busy hours, and missed chats. The mobile app feels smooth, helping staff handle questions while away. Integration with e-commerce sites helps push cart recovery. Some stores even share coupons inside the chat window.
Some small teams find the price high, though the features often justify it. Strong support and steady updates keep the tool fresh. LiveChat works well for teams wanting clean design, tracking, and sales-focused features.
Key Features
Pricing
Starts around $20 per agent per month when billed yearly.
Zendesk Chat comes from a well-known support suite. Many businesses pick it for a full support system, not only live chat. It ties chat messages to helpdesk tickets, making follow-ups smooth. Staff can see past chats, orders, and support history. Strong routing sends chats to the right agent.
Large teams with heavy traffic often pick Zendesk. The chat window feels fast and stable. Triggers send greetings at the right moment, such as exit intent or long page time. Managers love dashboards with queue details and chat satisfaction scores. The tool works well for scaling support needs.
Setup might feel long for small sites. The system has many menus, which can confuse new staff. Still, the power behind it stands strong. Online stores, SaaS platforms, and B2B companies often stay with Zendesk for the long run.
Key Features
Pricing
Plans begin around $19 per agent monthly, billed yearly.
Tidio blends live chat with chatbot flows. The dashboard feels simple, making quick edits easy. Many small shops pick Tidio because the free plan gives real value. Chatbots handle common questions while staff sleeps. Sales often rise when bots guide visitors.
The widget supports multiple languages, helping global stores. Tidio links with email marketing tools, letting businesses send follow-ups. The chatbot builder uses blocks that snap together. No coding needed. That alone attracts many non-technical users.
Some advanced templates cost extra. Larger teams might outgrow the free plan. Still, Tidio remains a top Formilla Live Chat alternative due to ease of use and smart automation. Teams wanting chat plus simple bots often stay with it.
Key Features
Pricing
Free plan available. Paid plans start around $29 per month.
Tawk.to stands out because it costs nothing. Many site owners pick it when budget limits hit. The free model raises eyebrows, but the tool performs well. No charge for unlimited agents shocks some users. The interface feels clean, though not as fancy as paid tools.
The widget loads quickly and supports canned replies. Agents reply from mobile or desktop. Many freelancers use Tawk.to for client sites. Branding stays in the widget unless the site owner pays to remove it. Some teams accept the small label to save money.
Support ads for Tawk.to appear in settings, but not on websites. The features do enough for most small sites. Shops that grow might move to paid options later. Still, the value cannot be ignored.
Key Features
Pricing
Core service free. White-label costs about $19 per month.
Intercom focuses on customer journeys. It links chat, email, and onboarding messages. Many SaaS firms favor it because it helps retain users. The chat widget feels sharp and modern. Bots send product guides and schedule demos.
The strength lies in targeted messages. Behavior-based triggers help guide new users through sign-up flows. Teams use it to reduce churn and boost product adoption. Detailed segments let staff send messages to groups based on actions. The interface sometimes feels advanced, though the power appeals to larger companies.
Pricing can rise fast as contacts grow. Smaller sites might find it heavy for basic needs. Larger SaaS platforms often accept the cost for richer engagement.
Key Features
Pricing
Starts near $74 per month. Costs rise with usage.
Freshchat comes from Freshworks. It blends chat, messaging apps, and automation. Brands aiming for multi-channel setups often pick it. The dashboard links chat with email and WhatsApp. Agents handle all in one panel. That alone saves time.
Bots handle FAQs and lead capture. The interface feels neat, with clear tabs and filters. Reports show chat volume, agent load, and customer ratings. Teams scaling support find Freshchat handy because it ties into Freshdesk.
Some advanced features sit behind higher plans. Small teams might stick to basic tiers. Still, Freshchat stands strong among Formilla Live Chat alternatives due to wide channel support.
Key Features
Pricing
Free tier available. Paid plans start around $18 per agent monthly.
Olark offers a clean and simple live chat tool. Its main draw sits in its ease. Teams set it up fast. The widget can match site colors. Basic automation rules greet visitors or route chats. Tags help track common issues.
Reporting gives insights into chat patterns. Managers view conversation stats and agent workload. Transcripts remain stored for review. Staff use search to find past customer notes. Many small e-commerce sites like Olark for its balance of features and price.
The interface feels classic rather than modern. Some rivals offer flashier widgets. Still, Olark remains steady and reliable, which appeals to many.
Key Features
Pricing
Starts near $29 per agent monthly.
Crisp combines chat, shared inbox, and chatbot features. The interface looks tidy. The chatbot builder creates flows that answer common queries. Shared inbox helps teams work together. Messages from chat, email, and social channels land in one panel.
Crisp offers a “MagicReply” tool powered by AI. It suggests answers for agents. The system supports help center articles that pop up during chats. That reduces repeat questions. The chat widget allows file sharing and voice notes.
Some advanced automation requires higher plans. Still, many small and mid-sized teams favor Crisp for its balance and clean UX.
Key Features
Pricing
Free plan available. Paid plans begin at around $25 per month.
Chatra markets itself as friendly for small stores. The widget shows typing previews, making chats feel real. Group chats help when more than one agent joins. Offline messages become tickets so nothing gets lost.
Chatra supports chat bubbles that pop up based on triggers. The design feels casual, which suits many shops. Mobile apps keep support responsive. The setup process remains quick.
Some larger companies find it limited. Still, for small sites wanting personal chats and simple bots, Chatra fits well. Its pricing stays fair, which draws many new businesses.
Key Features
Pricing
Free version available. Paid plans start near $21 per month.
Drift focuses on sales chat. Many B2B companies integrate it with marketing tools. Bots qualify leads by asking short questions. Meetings get booked inside the chat. Sales reps love the speed of handovers.
The interface feels modern. Strong focus on conversion sets Drift apart. Site visitors interact with bots that guide them to the right product or rep. Calendars integrate easily. Reports show which chats led to deals. Many SaaS firms use Drift for lead generation rather than pure support.
Pricing sits on the higher side. Smaller shops might avoid it. Still, for B2B sales teams, Drift stands out as a top Formilla Live Chat alternative.
Key Features
Pricing
Custom pricing. Starter plans often begin near $100 per month.
Conclusion
Many Formilla Live Chat alternatives offer fresh tools for support and sales. Some focus on chat alone, while others blend email, bots, and CRM. Teams seeking budget options may lean toward Tawk.to or Tidio.
Larger firms chasing growth often pick Intercom or Drift. Picking the right tool depends on traffic size, staff, and goals. A smart choice can reduce support strain and lift conversions.
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